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4:25-5:15 p.m.

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Using Consumer Engagement and Digital ID to Address Challenges of Patient Record Matching

The importance of patient record matching for patient safety is indisputable. New priorities, technologies and strategies have dramatically escalated this ongoing challenge and have broadened the stakeholder group that must prioritize addressing the challenge to include a chief data officer, a chief revenue officer, and consumer officers.

Today, data is often used immediately after being created. Gone are the days when costly retrospective duplicate record correction was acceptable. Creating accurate, consistent, and timely patient identifiers is a higher priority due to the Digital Front Door, which involves creating and managing digital identities (and associating them with other identifiers) used by portals, self-serve scheduling, financial services, and on-line applications. This is essential for creating a streamlined consumer experience that breeds loyalty. It’s also a priority because of consumer engagement, population health, and analytics and innovation. The ONC 2020-2025 Federal Health IT Strategic Plan solidifies the significance of this challenge, as it emphasizes the value, trust, innovation, and importance of responsible stewardship. Presenters at this session will review the historical and ongoing role of patient record matching for patient safety, and also discuss new industry drivers while exploring a case study of Northwell Health’s approach to these challenges.

Northwell’s consumer access redesign initiative highlights the importance of accurate data supporting their corporate mission. Northwell’s digital consumer expansion requires household information, as well as data to support empathetic care. Mergers and acquisition, at the heart of Northwell’s corporate strategy, further underscore this priority.

Learner Outcomes

Participants in this session will learn about:

• The challenges of patient matching in healthcare.
• Patient matching initiatives underway in government.
• The HIE environment and the importance of patient matching.


Lori Richter, MA, RHIA, CPHIMS, CHPS
System Director, Health IT Regulatory Oversight, CommonSpirt Health
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