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8:30-9:20 a.m.

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Collaborating for Efficiency: Proven Methods to Improve Workflow, Reduce Costs and Mitigate Risk in the Revenue Cycle

Presented by: MRO

New initiatives, regulations, and more stringent compliance demands are crossing the lines of various departments throughout the healthcare continuum, especially the revenue cycle. Therefore, it is more important than ever for HIM and other revenue cycle departments to work together to improve workflow, reduce cost, and mitigate risk for the organization overall.

However, segmentation among HIM, the business office, and other departments within the revenue cycle often result in knowledge gaps and communication breakdowns among staff. It is imperative for healthcare organizations to break down the walls of departmental and communication silos, and aim to implement a collaborative, data-driven healthcare revenue cycle. Integrating functionalities and communication between HIM, the business office, and other pertinent departments supports efforts to meet compliance initiatives, identify resource allocation, and optimize the revenue retention and recovery process.

This presentation offers tips to improve revenue cycle processes and increase business office efficiency through specific examples of change management, teamwork, and collaboration.

Learner Outcomes

Attendees will hear how to:

  • Assess new ways for revenue cycle leaders to work collaboratively with the business office and HIM to reduce risk, bridge communication gaps, and promote teamwork while also supporting billing integrity, revenue retention, and reimbursement recovery for the organization
  • Offer real-world guidance to improve compliance in a centralized revenue cycle environment with a focus on shoring up specific business office processes that potentially lead to inadvertent PHI disclosures during payer conversations, audits, and disputes
  • Identify ways to challenge communication barriers among all stakeholders and promote teamwork for the revenue cycle process
  • Receive best practices to build a centralized model in the revenue cycle—including weekly revenue cycle management meetings, use of key performance indicators (KPIs) to drive RCM discussions and department collaborations, regular reviews and updates of the chargemaster, policy and procedure updates for BO processes, and other action items to implement within their organizations


Dawn Crump, MA, SSBB, CHC
Sales, MRO Norristown, PA

Lauren Wall, RHIT
HIM, Steward Health Care Richardson, TX
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