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3:25-4:15 p.m.

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Practical Strategies for Accounts Receivable Management in Rural Health Clinics

In-depth semi structured interviews with ten healthcare leaders were conducted in five rural health clinics in Southern Arizona to explore accounts receivables management strategies to optimize revenue. Results from this study were compared to successful strategies identified in the literature, and generalizations were drawn that add to the management literature – particularly to that in the rural healthcare settings with application of the resource-based value conceptual framework.

Four strategies were identified for optimizing accounts receivables: Communication between clinical and billing staff; payment plan set-up; accuracy of billing claims; and consistent accounts receivable reviews. Study findings suggest opportunities for decision-makers of rural health clinics to recognize the degree to which resource-based value is dependent on the performance of individuals responsible for accounts receivable management.

This is the first study, to the presenters’ knowledge, that investigates strategies used by managers in rural outpatient facilities to obtain timely payments from patients and insurance payers. Attend this session to learn more about the study!

Presenters are interested in understanding healthcare managers’ perspectives regarding accounts receivable management strategies and seek to explore what strategies rural health clinic managers use to obtain timely payments from patients and insurance payers.

Learner Outcomes

Participants in this session will learn about:

• Practical revenue cycle management strategies for improved financial performance that continue to gain traction as the industry is confronted with increased disproportionate reimbursement to expenditure ratios and greater delays in payment from patients and payors.
• The need to implement practical strategies to ensure financial stability, as a large portion of urban organizations are currently struggling in this area.
• Why these challenges are much more predominant in rural healthcare settings, characterized by demographic challenges, shortages of healthcare services and healthcare providers.
• Revenue cycle interventions that are well documented in management literature but seldom explored for rural health clinics.


Anthony Medel, DBA, MBA, CCHP
Walden University, AZ

Judy Monestime, DBA, RHIA, CDIP, CPHI, CPC, CPC-I
Management Department - Health Adminstration Program, Florida Atlantic University Boca Raton, FL

School of Business, SUNY College at Old Westbury New York, NY
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